FAQ

  • How is it made?

    A small portion of your loved one’s ashes is carefully incorporated into thin layers of clear and coloured UV resin. This can be delicately set either atop your selected base colour or, if you prefer the ‘Not visible’ option, embedded within it. The resin is then cast within the blank cabochon formed as part of your chosen design. Finally, a clear top layer is applied to seal and protect the inclusions, resulting in a stunning, glass-like finish that preserves your cherished memory with elegance.

  • How much breastmilk do I need to send?

    For all breastmilk inclusion pieces, 5ml (teaspoon amount) is required. Either fresh or frozen breastmilk is suitable, as it is no longer intended for human consumption and the preservation process removes any bacterial traces. A pre-labelled vial will be provided within your welcome pack to facilitate the collection and return of your breastmilk to us.

  • How much of the ashes do I need to send?

    Use one spoon of ashes for all jewellery and keepsakes to keep the right balance and preserve your precious piece.

    For hair or fur, a small pinch is enough to add a subtle, meaningful touch.

    Any leftover inclusions will be returned to you in a sealed container with your finished order, ensuring they stay safe.

  • Will I be told when you receive my inclusions?

    Once we safely receive your items, we quickly label and store them in our secure online system and a protected area in our workshop. Your breastmilk is preserved right away using a special dehydration and crystallization process, keeping its quality intact until your order is ready for the next step. This careful method ensures the best quality and long-lasting preservation.

  • How long do I have to wait for my order?

    Inclusion Sterling silver orders are completed and returned within 14-28 working days from the point of receiving your returned collection pack. Should your chosen item(s) be out of stock, we will inform you promptly and offer suitable alternatives or provide an accurate date for when the item will be back in stock, ensuring your order is completed in full.

  • Are the items real silver?

    Yes all jewellery is 925 Sterling Silver. Some items are also created with Cubic Zirconia.

  • What if I don't know what my ring size is?

    Our collection pack includes a ring sizer to help you find the perfect fit. You can also visit any trusted jeweller to have your ring size measured. Alternatively, you can buy a ring sizer online.

  • Additional Information

    Charms are compatible with most well known brands including Pandora.

    Pendants come on a sterling silver 18" chain.

    Sophie Created does not accept returns on commissioned items.